Have questions? We have answers! Browse the FAQ section below to quickly find solutions to common problems. If you don't see what you need, feel free to contact us for further assistance.
Shipping & After-Sales Service
Tab 01 How do you handle customs clearance for international orders?
We provide DDP service with pre-declared HS codes and compliance certificates, ensuring customs clearance within 24 hours after port arrival.
Tab 02 How do you address quality issues?
We provide RMA reports within 72 hours, offering free rework or replacement while conducting batch traceability to optimize production processes.
Tab 03 Can I track my order status in real time?
Email response required for completion.
Tab 04 What shipping methods do you support?
We offer international express options (DHL, FedEx, SF Express) as well as bulk shipping via sea/air freight, with both prepaid and collect payment options available.
Tab 05 How do you handle quality issues?
We initiate investigations within 24 hours of feedback. Upon confirmation of responsibility, we provide free re-production or refunds, along with a detailed failure analysis report.
